Online Furniture and Home Decor Retailer

Online Furniture and Home Decor Retailer CASE STUDY


After analyzing fulfillment services, the Retailer determined handling fulfillment internally would improve customer experience and cost control. They were previously using a Third Party Fulfillment organization to process orders.


The retailer retained Hy-Tek’s service to assist in analyzing multiple current and forecasted needs. We provided the Home Decor Retailer with multiple layouts analyzing narrow aisle and very narrow aisle configurations. Our team assisted the client in building evaluations in Columbus, OH, Indianapolis, IN, and Monroe, OH.


After comparing layouts, evaluating locations, and negotiating lease options, the team determined that the Monroe, OH location was best suited to enhance the customer experience. Using the Forward Motion process, we provided multiple bids for products and services and ultimately implemented the solution.